Refund Policy

Last updated: November 13, 2025

At Suncrest Goods, we believe that design is more than aesthetics—it’s a language of meaning. We stand behind the quality of our services and aim to ensure your complete satisfaction. Please read our refund policy carefully.

Eligibility for Refunds

Due to the custom and personalized nature of our design services, refunds are considered on a case-by-case basis. We offer refunds under the following circumstances:

  • If the service delivered does not match the agreed-upon scope of work.
  • If there is a significant error or failure to deliver the service as described.
  • If the client has not received any work or communication within a reasonable timeframe (e.g., 30 days after initial deposit).

Non-Refundable Situations

Refunds are not available for:

  • Services that have been fully delivered and accepted by the client.
  • Change of mind or subjective dissatisfaction with the creative direction.
  • Requests for revisions after the agreed number of rounds have been completed.
  • Client failure to provide necessary information or feedback in a timely manner.

How to Request a Refund

To request a refund, please contact us within 30 days of the service completion or initial payment with:

  • Your order number.
  • A detailed explanation of the reason for the refund request.
  • Any relevant files or correspondence related to the project.

We will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method within 5-10 business days.

Contact Us

If you have questions about this Refund Policy, please contact us:

Thank you for trusting Suncrest Goods with your creative journey. We are committed to providing meaningful and exceptional experiences.